Frequently Asked Questions
We know wound care can come with a lot of questions—
whether you’re a patient, caregiver, or healthcare provider.
Below you’ll find answers to some of the most common questions we receive.
Who do you serve?
We currently serve Whatcom, Skagit, Island, Snohomish, King, Pierce, and Thurston Counties in Washington State.
We serve individuals residing in:
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Private homes
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Adult family homes
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Assisted living facilities
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Skilled nursing facilities
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Rehabilitation and post-acute care centers
What types of wounds do you treat?
We specialize in complex and chronic wounds, including:
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Diabetic foot ulcers
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Pressure injuries
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Vascular ulcers
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Surgical and traumatic wounds
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Thermal injuries (burns)
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Atypical wounds
We also manage wound-related complications such as infections, drainage, and slow healing.
How quickly can I expect to be seen?
Once we receive a completed referral, our team works to schedule an intake visit within 48 hours. We also provide same-day documentation and orders whenever possible.
Do you work with hospice or home health agencies?
Yes. We frequently collaborate with hospice and home health teams to ensure continuity of care and reduce hospitalizations. We also provide documentation and communication to primary care providers, specialists, and care facilities.
What insurance plans do you accept?
We currently accept the following:
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Medicare
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Medicaid
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Aetna
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Premera Blue Cross Blue Shield
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Regence Blue Cross Blue Shield
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United Healthcare
Not sure if you’re covered? Contact us here and we’ll walk you through it.
Do you provide ostomy support?
Yes. We offer both preoperative education and postoperative care, including:
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Site-marking
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Leakage troubleshooting
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Fitting for hernia belts
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Supply recommendations
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Peristomal skin care
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Lifestyle and nutrition support
We also connect patients with mentors and support groups when desired.
Do you provide ostomy support?
Yes. We offer both preoperative education and postoperative care, including:
-
Site-marking
-
Leakage troubleshooting
-
Fitting for hernia belts
-
Supply recommendations
-
Peristomal skin care
-
Lifestyle and nutrition support
We also connect patients with mentors and support groups when desired.
What makes Excelled Healing different?
Our care is:
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Board-certified: Led by Wound Specialists certified by the American Board of Wound Management
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Compassionate: Focused on dignity, comfort, and personalized healing
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Responsive: We deliver fast, coordinated care that meets patients where they are
"I can't say enough how much I have appreciated the care and constant communication from the Excelled Healing team. This is the best care that I've received in the 4 years that I've been dealing with this wound, and I thank you from the bottom of my heart."
- Linda, Patient